Frequently Asked Questions


Do you offer automatic payments?

How long does setup take?

What happens if I don't pay for my server?

Can I purchase my plan at a yearly rate?

Can I upgrade/downgrade my package in the future?

I ordered a server, but I have not gotten my IP yet. What's going on?

What happens if I want to cancel my server?

What forms of payment do you accept?

What is your refund policy?

What are the server management packs?

Control Panel

Can I install a modpack that you don't offer?

I just bought my server, but when I log in I'm on a different server or my IP doesn't work!

Do you allow us to use any mods or server jars we want?

Can I manage my plugins and add new ones myself?

Can I use my own map or download a map to the server?

Do you provide MySQL databases?

Can I use a modpack on my server?

Can I change the location of my server?

What kind of control panel am I provided for my server?

What are your server specs?