Frequently Asked Questions



Billing


Do you offer automatic payments?


How long does setup take?


What happens if I don't pay for my server?


Can I purchase my plan at a yearly rate?


Can I upgrade/downgrade my package in the future?


I ordered a server, but I have not gotten my IP yet. What's going on?


What happens if I want to cancel my server?


What forms of payment do you accept?


What is your refund policy?


What are the server management packs?



Control Panel


Can I install a modpack that you don't offer?


I just bought my server, but when I log in I'm on a different server or my IP doesn't work!


Do you allow us to use any mods or server jars we want?


Can I manage my plugins and add new ones myself?


Can I use my own map or download a map to the server?


Do you provide MySQL databases?


Can I use a modpack on my server?


Can I change the location of my server?


What kind of control panel am I provided for my server?



What are your server specs?