Our dedicated support team works around the clock 24/7, day or night, to answer any questions you may have! To contact our support team, please click the link here.
With the increased usage of server modpacks and other awesome expansions to the game, we've proactively upgraded our fleet to use the latest Intel Xeon E5-2630v3 processors, DDR4 ECC RAM, Samsung SSDs with each box being connected via a 1Gbps interface to a diverse network blend.
Our servers are located in: Phoenix, Arizona* Dallas, Texas* Ashburn, Virginia* Salt Lake City, Utah* Seattle, Washington* Chicago, Illinois Buffalo, New York* Toronto, Canada* London, Western Europe Paris, France Amsterdam, Netherlands* Singapore, Southeast Asia Hong Kong, Asia Melbourne, Australia When purchasing a server a dropdown is displayed which you can use to select which location you would like. * indicates that this location is also available for game hosting.
Setup is instant after we receive your payment. That means no lengthy wait times! Get playing right away! The only exception to this is our dedicated server line, which can take a bit longer to get going. If your server was not automatically setup, please submit a ticket to our support system, so that we can resolve that.
Chances are you're not including the port. The format should be 127.0.0.1:31337. In this instance, 31337 would be the port. If you do not use your port, Minecraft will automatically connect to :25565, which can be someone elses server. If you're unsure what your servers IP is please refer to your welcome email or contact our support system.
We offer our own custom version of the Multicraft control panel, which allows you full and direct control over your server. You can manage the console and upload files directly from your control panel. We also provide you with full FTP access, enabling you to effortlessly manage your server's files. If you have any troubles with managing your server, please check our knowledgebase article on How to Use FTP for more information. If you're still not sure what's what, just submit a ticket to our support systems.
Yes! We allow you to upload any jar file you wish. This is because we provide you with full FTP file access to your server.
If you do not pay for your server, you have 5 days after it goes overdue to pay for it. If it is not paid for within that 5 days it will get suspended. The server will stay in a suspended state for 20 days from then. After which the files will be terminated. However, if you have paid for your invoice please submit a support ticket so that we can assist you.
Yes, you can! In order to purchase your plan at a yearly interval select the ratio for yearly payments at the top of your plan's order page. If you do decide to purchase, we offer a 15% discount for yearly intervals.
We're very sorry that this has happened, and a few things could have occurred. First, check your email's spam, updates, and promotions folder for an email from MCProHosting titled "Welcome to MCProHosting - Setup Guide". If you cannot locate that email, please submit a ticket to our support system and we will assist you.
Absolutely not! We host the server for you! All you need to do is connect with the IP that you receive in your welcome email.
Yes! We give you full access to all the files on your server. This allows you to easily upload and manage your files for your server right from Multicraft or any third-party FTP client.
Absolutely! That awesome thing called full FTP File Access makes that a very easy thing to do! Here's a guide from our knowledgebase on FTP File Access and how to use it. If you have any questions, please submit a ticket to our support systems.
Yes! We provide MySQL free of charge. To get a database simply go to Multicraft, view your server, and under advanced options click MySQL database, here you can manage your databases using PHPMyAdmin.
Yes! You certainly can! You can do it yourself or purchase our Mod Support addon and we'll install the pack for you. If you have any questions about Mod Support or a modpack, please submit a ticket to our support system.
We accept any credit/debit card backed by VISA or Mastercard, Discover Card, and PaySafe card from select countries. Refer to this knowledgebase article for a list of counties that can use PaySafe card to pay.
We do! Unfortunately, we do not offer support over the phone; however, you can access our text based live chat during the hours of 12-9PM EST by clicking our "Live Chat" button in the bottom right on the home page.
All topics regarding a possible partnership can be forwarded to the address at firstname.lastname@example.org.
Of course! You have the option to move your server to another location at any time. To begin the transfer, simply submit a ticket to our General Support department found here. Please keep in mind, this will change your IP address.
Yes! We've developed a custom iOS/Android mobile app so you can manage your server on the go. You'll have access to stop, start, and restart your server, manage chat, view players, and no matter where you are. Search "MCProHosting" on your phone's mobile store for more information on availability.
You bet! We automatically store redundant backups of your server at no charge to you. For any information on backups and availability, please open a support ticket.