Frequently Asked Questions

What are your server specs?

We utilize only bare-metal dedicated servers equipped with:
Dual E5-2600 Series CPUs
Enterprise-Grade SSDs
1 Gbps Network Connection
Enterprise-Class Linux

What locations do you offer?

Phoenix, Arizona

Seattle, Washington

Los Angeles, California

Ashburn, Virginia

Amsterdam, Netherlands

Singapore, Southeast Asia

Hong Kong, Asia

Chicago, Illinois

Melbourne, Australia

Buffalo, New York

Dallas, Texas

West Palm Beach, Florida

How do I contact support?

Our dedicated support team work around the clock 24/7 day and night to answer any questions you may have!

To get in touch, use our live chat or submit a support ticket. Please note LiveChat is available daily from 12pm - 9pm EST.

Submit Ticket


Do you offer automatic payments?

Yes! MCProHosting is a subscription-based service for the convenience of our users. Gone are the days of remembering to pay, and subscriptions may be cancelled whenever you'd like.

How long does setup take?

Setup is instant after we receive your payment. No lengthy wait times! The only exception to this are our dedicated servers which may take up to 2 business days to provision.

What happens if I don't pay for my server?

Unpaid services are switched off 5 days after their due date. The server will stay suspended for 20 days from then, after which the files will be terminated if payment has not been received.

Can I purchase my plan at a yearly rate?

Yes, you can! We offer a 5%, 10%, and 15% discount for quarterly, semi-annually, and yearly paid plans, respectively. You may choose your payment period on the final step of your order process.

Can I upgrade/downgrade my package in the future?

Yes! You can upgrade or downgrade whenever you wish instantly. Here's a guide from our knowledgebase that'll help you upgrade or downgrade your server.

I ordered a server, but I have not gotten my IP yet. What's going on?

We're very sorry that this has happened. First, check your email's spam, updates, and promotions folder for an email from MCProHosting titled "Welcome to MCProHosting - Setup Guide".

What happens if I want to cancel my server?

We make it easy to cancel at any time. Of course, we'd love to help before hand, so feel free to submit a ticket if we can help. If not, follow our How to Cancel Your Server guide.

What forms of payment do you accept?

We accept any credit/debit card backed by VISA or Mastercard, Discover Card, PayPal, and, from select countries, PaySafe card. Refer to this knowledgebase article for a list of counties that can use PaySafe card to pay.

What is your refund policy?

We offer a full refund within 7 days of your purchase. Dedicated servers are not eligible for refund. The use of certain promo codes also may cause your service to be ineligible for refund. Automatic payments may be refunded 100% the day of payment, or 50% within 5 days of payment being received by us.


Can I install a modpack that you don't offer?

Of course! You may upload and install it manually or contact a member of our support team to help you. Please see our guide for installing modpacks here.

I just bought my server, but when I log in I'm on a different server or my IP doesn't work!

Ensure that you include the server's port when typing the IP address. The format should be 127.0.0.1:31337. In this instance, 31337 would be the port. Without it, you'll connect to the default port for the game you're running.

Do you allow us to use any mods or server jars we want?

Absolutely! You may use any .jar file you wish. You have full FTP file access to your server from our control panel or an FTP client.

Can I manage my plugins and add new ones myself?

Yes! We give you full access to all the files on your server. This allows you to easily upload and manage your files for your server right from your control panel or any third-party FTP client.

Can I use my own map or download a map to the server?

Do you provide MySQL databases?

Yes, we provide MySQL free of charge. To get a database simply log into your control panel, and under Advanced" click "MySQL Database". Here you can create and manage your databases. Our database management panel utilizes PHPMyAdmin.

Can I use a modpack on my server?

Yes! You certainly can! You can do it yourself or purchase our Mod Support addon and we'll install the pack for you. We also offer an automatic modpack installer that's always populated with the latest and greatest modpacks. If you have any questions about Mod Support or a modpack, please submit a ticket to our support system.

Can I change the location of my server?

Of course! You have the option to move your server to another location at any time. To begin the transfer, simply submit a ticket to our General Support department found here. Please keep in mind this will change your IP address.

What kind of control panel am I provided for my server?

We offer a highly customized version of Multicraft, allowing full control over your server straight from your browser, including managing the console, installing different server types, upload and modify files, and more!