Frequently Asked Questions

What are your support hours?

Our dedicated support team works around the clock 24/7, day or night, to answer any questions you may have! To contact our support team, please click the link here.

What are the specs on our servers?

With the increased usage of server modpacks and other awesome expansions to the game, we've proactively upgraded our fleet to use the latest Intel Xeon E5-2620 processors, DDR3 ECC RAM, Samsung SSDs with each box being connected via a 1Gbps interface to a diverse network blend.

Where are the servers located?

Our servers are located in:
Phoenix, Arizona*
Dallas, Texas*
Ashburn, Virginia*
Salt Lake City, Utah*
Seattle, Washington*
Chicago, Illinois
Toronto, Canada*
Buffalo, New York*
Amsterdam, Netherlands*
Singapore, Southeast Asia
Hong Kong, Asia
Melbourne, Australia
When purchasing a server a dropdown is displayed which you can use to select which location you would like.

* indicates that this location is also available for game hosting.

How long does setup take?

Setup is instant after we receive your payment. That means no lengthy wait times! Get playing right away! The only exception to this is our dedicated server line, which can take a bit longer to get going. If your server was not automatically setup, please submit a ticket to our support system, so that we can resolve that.

I just bought my server, but when I log in I'm on a different server or my IP doesn't work!

Chances are you're not including the port. The format should be In this instance, 31337 would be the port. If you do not use your port, Minecraft will automatically connect to :25565, which can be someone elses server. If you're unsure what your servers IP is please refer to your welcome email or contact our support system.

What kind of control panel am I provided for my server?

We offer our own custom version of the Multicraft control panel, which allows you full and direct control over your server. You can manage the console and upload files directly from your control panel. We also provide you with full FTP access, enabling you to effortlessly manage your server's files. If you have any troubles with managing your server, please check our knowledgebase article on How to Use FTP for more information. If you're still not sure what's what, just submit a ticket to our support systems.

Do you allow us to use any mods or server jars we want?

Yes! We allow you to upload any jar file you wish. This is because we provide you with full FTP file access to your server.

What happens if I don`t pay for my server?

If you do not pay for your server, you have 5 days after it goes overdue to pay for it. If it is not paid for within that 5 days it will get suspended. The server will stay in a suspended state for 20 days from then. After which the files will be terminated. However, if you have paid for your invoice please submit a support ticket so that we can assist you.

Can I purchase my plan at a yearly rate?

Yes, you can! In order to purchase your plan at a yearly interval select the ratio for yearly payments at the top of your plan's order page. If you do decide to purchase, we offer a 15% discount for yearly intervals.

Can I upgrade/downgrade my package in the future?

Yes! You can upgrade or downgrade whenever you wish. Here's a guide from our knowledgebase that'll help you upgrade or downgrade your server. If you have any questions about upgrading or downgrading, please submit a support ticket to our support system.

I ordered a server, but I have not gotten my IP yet. What's going on?

We're very sorry that this has happened, and a few things could have occurred. First, check your email's spam, updates, and promotions folder for an email from MCProHosting titled "Welcome to MCProHosting - Setup Guide". If you cannot locate that email, please submit a ticket to our support system and we will assist you.

Do I need to do any sort of port forwarding?

Absolutely not! We host the server for you! All you need to do is connect with the IP that you receive in your welcome email.

Can I manage my plugins and add new ones myself?

Yes! We give you full access to all the files on your server. This allows you to easily upload and manage your files for your server right from Multicraft or any third-party FTP client.

Can I use my own map or download a map to the server?

Absolutely! That awesome thing called full FTP File Access makes that a very easy thing to do! Here's a guide from our knowledgebase on FTP File Access and how to use it. If you have any questions, please submit a ticket to our support systems.

Do you provide MySQL databases?

Yes! We provide MySQL free of charge. To get a database simply go to Multicraft, view your server, and under advanced options click MySQL database, here you can manage your databases using PHPMyAdmin.

What happens if I no longer want to pay for my server or want to cancel it?

We make it easy to cancel at any time. Of course, we'd love to help before hand, so feel free to submit a ticket if we can help. If not, follow our How to Cancel Your Server guide.

Can I use a modpack on my server?

Yes! You certainly can! You can do it yourself or purchase our Mod Support addon and we'll install the pack for you. If you have any questions about Mod Support or a modpack, please submit a ticket to our support system.

What forms of payment do you accept?

We accept any credit/debit card backed by VISA or Mastercard, Discover Card, and PaySafe card from select countries. Refer to this knowledgebase article for a list of counties that can use PaySafe card to pay.

Do you provide Live Support?

We do! Unfortunately, we do not offer support over the phone; however, you can access our text based live chat during the hours of 12-9PM EST by clicking our "Live Chat" button in the bottom right on the home page.

Where can I forward inquiries for a partnership?

All topics regarding a possible partnership can be forwarded to the address at

Can I change the location of my server?

Of course! You have the option to move your server to another location at any time. To begin the transfer, simply submit a ticket to our General Support department found here. Please keep in mind, this will change your IP address.

Do you have a mobile app?

Yes! We've developed a custom iOS/Android mobile app so you can manage your server on the go. You'll have access to stop, start, and restart your server, manage chat, view players, and no matter where you are. Search "MCProHosting" on your phone's mobile store for more information on availability.

I have reset my server, and do not have a backup. Is there anything you can do?

You bet! We automatically store redundant backups of your server at no charge to you. For any information on backups and availability, please open a support ticket.