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Support Ticket

Our dedicated 24/7 support team is always ready to help with in-depth technical support.

Great for: Modpack/plugin issues, billing inquiries.


Submit a Ticket

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Live Chat

Live Chat is available from 9AM-1AM EST every day from the bottom right of each page!

Great for: Ordering questions and general technical support.


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Knowledgebase

Get instant answers to common questions from our knowledgebase

Great for: Billing questions, server setup and more!


Open Knowledgebase

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Discord

Ask for help for common questions from our Discord community groups.

Great for: Community support and game-related chats.


Join our discord

FREQUENTLY ASKED QUESTIONS

How do I activate an ARK event?

How do I mod a Valheim Server?

How do I add Behavior Packs to my Bedrock Edition server?

How do I use OneControlCenter's FTP area?

How do I add a Minecraft Server Icon?

What are the Minecraft Gamerules?

How do I setup MySQL?

A database can be created on your server dashboard by clicking the databases tab on your server navigation menu. You'll be provided with your database information in just a few clicks.

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How do I create a backup of my server?

At MCProHosting, we ensure you can make swift backups of your server by providing you with 3GB of free backup space in your server's backup area. You can also take manual backups of your server files to your computer. For full details on how this is done please click below.

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How do I install Rust:IO?

Rust:IO is an extension of Rust Oxide, adding a fully interactive browser live map of your Rust world. This map allows you to see player locations, buildings, and more. If you're familiar with the plugin Dynmap for Minecraft servers, this is nearly identical. For full installation instructions click “Find out More” Below.

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For business inquiries, our company information can be found below.



E-Mail

You may reach us via email at: [email protected]
For content creators seeking partnerships: [email protected]
For customers requiring support: Submit a support ticket


Phone Number

We may be reached via phone at: (888) 512-8626
Please note that MCProHosting does not provide customer support via phone. Please submit a support ticket.


Address

MCProHosting, LLC #95835
5830 East 2nd St.
Casper, WY 82609

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