Support Ticket

Our dedicated 24/7 support team is always ready to help with in-depth technical support.

Great for: Modpack/plugin issues, billing inquiries.

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Live Chat is available from 24/7, every day from the bottom right of each page!

Great for: Ordering questions and general technical support.

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Great for: Billing questions, server setup and more!

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Ask for help for common questions from our Discord community groups.

Great for: Community support and game-related chats.

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How do I activate an ARK event?

How do I mod a Valheim Server?

How do I add Behavior Packs to my Bedrock Edition server?

How do I use OneControlCenter's FTP area?

How do I add a Minecraft Server Icon?

What are the Minecraft Gamerules?

How do I setup MySQL?

A database can be created on your server dashboard by clicking the databases tab on your server navigation menu. You'll be provided with your database information in just a few clicks.

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How do I create a backup of my server?

At MCProHosting, we ensure you can make swift backups of your server by providing you with 3GB of free backup space in your server's backup area. You can also take manual backups of your server files to your computer. For full details on how this is done please click below.

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How do I install Rust:IO?

Rust:IO is an extension of Rust Oxide, adding a fully interactive browser live map of your Rust world. This map allows you to see player locations, buildings, and more. If you're familiar with the plugin Dynmap for Minecraft servers, this is nearly identical. For full installation instructions click “Find out More” Below.

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For business inquiries, our company information can be found below.


You may reach us via email at: [email protected]
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For customers requiring support: Submit a support ticket


MCProHosting LLC
7121 W Craig Rd
Ste 113 PMB 1084
Las Vegas, NV 89129