MCProHosting shall use all reasonable commercial efforts, being no less than accepted industrial standards in this regard to ensure that your MCProHosting service is available to you (the Client) 99.99% of the time in any given calendar month.
If not, you may be eligible for Client Service Credits described below.
Definitions. The following definitions shall apply to the MCProHosting SLA.
Customer Must Request Credit. In order to receive any Client Service Credits described above, you must notify MCProhosting by email or otherwise in writing within thirty (30) days from the time you become eligible to receive a Client Service Credit.
Maximum Client Service Credit. The aggregated maximum number of Client Service Credits you can claim for any Downtime periods that occur in a single calendar month shall not exceed 1 month of service credit added to your credit balance.
Uptime SLA Exclusions: This Uptime SLA does not apply to any performance issues caused by:
SLA updated: 4/11/2023