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Getting Support Print

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How to get support from MCProHosting.

If you are having trouble with your Minecraft server or have a question about our services, then there are a number of avenues of support to choose from.

Our staff is here to help with your Minecraft server, so don't hesitate to ask.

Our knowledgebase contains useful guides on running your server and using our website.
Most questions can be answered with one of these guides. If the answer to your question is not found in our knowledgebase feel free to try our other support methods.

Live Chat
Our live chat system is manned 24/7, 7 days a week!
Come chat with us! Ask any questions you may have, and we'll be able to help you out.

Sometimes, you may be asked to create a support ticket with us. This can be due to company policy and procedure or privacy and security concerns.
This would include resolving password issues, modpack installations, plugin setups, etc.

The live chat window can be found at the bottom right-hand side of our website.

Support Tickets
Support tickets are the most common method to obtain help from MCProHosting.
All inquiries can be answered via this method, we are also answering tickets around the clock, so this is one of the best ways to contact us for support.

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